It’s straightforward: you buy a block of hours and use them for the Raiser’s Edge and/or any extra development office work you need.
You might have a list of database jobs that has been building up for months, a particular project that needs specialist knowledge, or simply more work than you have time to handle. We’ll agree the priorities together and then I’ll get on with it.
You don’t need to use all the hours up in one go – you can carry them forward for another task later in the academic year.

a. Tell me what you need - we'll have a conversation about your database, your development operation and the work you want to get done.
b. Choose your package - select the amount of support that makes sense for the project and your budget.
c. I get to work – We’ll agree the priorities and I’ll start working through them.
d. Use your hours where they're needed – they can be allocated across different tasks and projects as your priorities change.

 Blackbaud Support and Professional Services have their place but come with a high cost, a high demand and a slow response time.
The RE Data Doctor offers something different: independent, hands-on support, focused specifically on your development operation.
Rather than simply telling you how a feature works, I can help you work out what you actually need to achieve and then help you get it done.
Plus, have you tried to contact Blackbaud Support via the telephone lately!? 🤔😂

We’ve found that these three packages work best:
10 hours — £1,100
25 hours — £2,750
50 hours — £5,000 (Best Value)
Full details are on the Database Management on Demand page, and they’re a great way to spend any year-end budget surplus, so you bank the hours for use later in the academic year…

Pretty much anything relating to Raiser’s Edge or your fundraising & development operation.
This could include:
• Imports of new pupils and their parents
• Reciprocal relationships
• Prospect research and identification
• Custom Exports to work on externally
• Monthly bank reconciliation
• Gift processing – batches
• Campaign long lists/short lists
• Staff training
• Data cleansing and deduplication
• Standard Operating Procedures and documentation
• Queries and reports
• Database administration and housekeeping
If you're unsure whether I can help with something, just get in touch.

No - the whole point is flexibility. We'll agree the work and priorities with you, and your hours can be used across the agreed projects and tasks. Any leftover hours can be banked and carried forward for another task later in the year. 

The purpose of the packages is to give your school access to specialist support when you need it and the flexibility to come back to unused hours later in the year. This is something we'll discuss and agree in advance. The important thing is that you're not buying a rigid, one-size-fits-all service. Any leftover hours can be banked and carried forward for another task later in the year.

No. Raiser’s Edge is at the heart of what I do, but the service isn't limited to database tasks.
I can also help with prospect research, donor analysis, legacy campaigns, fundraising data, capital campaigns and wider development operations.
The important thing is that the REdataDoctor helps your team work more effectively.

Yes.
Training can be provided as part of a Database Management on Demand package or as a separate consultancy project.
It can be tailored around your school's database, processes and the things your team actually needs to know — rather than generic training for the sake of it.

Absolutely. The REdataDoctor isn't intended to replace your existing team, byut supplement it. I can provide additional capacity when things are busy, specialist expertise when you need a deeper level of Raiser’s Edge knowledge or simply take a few jobs off your team's workload. Think of me as an extra pair of experienced hands.

Yes.
If someone is on annual leave, the post is ‘gapped’ (ie between roles/jobs/maternity leave), off sick or simply overloaded, DBMOD is a great way to provide additional short-term capacity.
It can be particularly useful when you need help quickly without going through the process of recruiting temporary or permanent staff.

Both. I’m happy to work with you on-site, however most database work can be carried out remotely, allowing me to work directly with your team and your systems without needing to be based at your school.
Where an on-site visit would be useful, we can discuss that as part of the project.

Absolutely. Database Management on Demand is designed for flexible, hands-on support, but some projects need a more structured approach.
If you're undertaking a major donor/capital campaign, a regular giving/telephone campaign or a legacy campaign we can discuss a bespoke consultancy arrangement.

Yes. Your data is a vital part of campaign preparation, from identifying potential prospects to segmenting your audience and producing campaign long/short-lists and reports.
I can help with the data preparation and the analysis needed to give your team the best information to work with and make the campaign a success.

100% yes! Sometimes the problem isn't the database itself. It's the way information is being captured, processed, reported or exported. I can help review those processes, identify practical ways to make them more consistent (and useful) and write you a ‘Standard Operating Procedure’ for you, your team and future employees to follow.

Yes - and you're certainly not alone!
Dozens of constituent codes, inconsistent Custom Fields, outdated constituent Attributes, Tables in a tangle and years of accumulated housekeeping can make a database increasingly frustrating to manage.
I can review your data, identify problem areas and help put things back in a clean, organised and tidy order.
A database health check can also be a good place to start if you're not sure how vast the problem is.

Not at all.
You might know exactly what you need eg “We need these 200 new parents and 100 new pupils imported and their relationships reciprocated.”
Or you might simply know that your database isn't delivering as well as it should - either is fine. Let’s have a no obligation chat over a cuppa and we can work out what's going on and where your hours would best be spent.

Yes. I can support schools working with both the database view and the web (NXT) view, including helping teams make better use of their existing setup and data.
I can also help you with the transition to Unified View, which will complete in 2027.

That's probably one of the easiest conversations to have! You don't need to prepare a specification or write a detailed brief. Let’s discuss what's working (or more specifically, what’s not!), what's causing you problems or what you'd like to achieve. We'll work out the rest together.

Simply get in touch. We'll have a short, no-obligation conversation about your school and fundraising operation and what you'd like help with.
No complicated sales processes and no lengthy proposals (unless you actually need one!). Drop me a line or give me a call. [Contact the RE Data Doctor]